FAQs

Welcome to the forinalmo Help Centre. Here are answers to the most common questions from our customers.

πŸ“¦ Orders & Shipping

1. How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.

2. How long does delivery take?

  • Standard Delivery: 3–4 business days (Free)
  • Express Delivery: 1–2 business days (Additional charges may apply)

3. Do you offer international shipping?

Currently, we only ship within the United Kingdom.

4. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.
You can also use our Track Your Order page.

πŸ”„ Returns & Refunds

5. What is your return policy?

We offer a 30-day return window, free return shipping, and no restocking fees.

6. Are there any items that cannot be returned?

No, we do not have final sale items. All products are eligible for return within 30 days.

7. How do I return an item?

Simply contact us at:
πŸ“§ Contact@forinalmo.com
We will provide a prepaid return label and instructions.

8. When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect your return.

πŸ’³ Payments

9. What payment methods do you accept?

We accept:

  • Visa, Mastercard, American Express
  • PayPal
  • Apple Pay / Google Pay
  • Shop Pay
  • Klarna (where available)

All payments are processed securely in GBP (Β£).

10. Why was my payment declined?

Your bank may have declined the transaction for security reasons. Please try another payment method or contact your bank.

πŸ“ž Customer Support

11. How can I contact customer service?

You can reach us via:
πŸ“§ Contact@forinalmo.com
πŸ“ž +44 6937 286276
πŸ“ 412 Hackney Rd, London E2 7AP, UK

12. What are your support hours?

Our team is available Monday – Sunday, 9:00 AM – 6:00 PM (UK time).

πŸ“¦ Orders & Changes

13. Can I cancel or change my order?

Orders can be modified or cancelled within 2 hours of placement. Please contact us as soon as possible.

14. Do I need an account to place an order?

No, you can checkout as a guest. Creating an account helps you track orders more easily.

πŸ›‘ Products

15. What if I receive a damaged or incorrect item?

Please contact us within 7 days at Contact@forinalmo.com with photos of the issue.
We will arrange a replacement or full refund at no extra cost.